Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Jacquard-woven scarves are produced with the design constructed from coloured threads so that both faces are finished, with artwork redrawn for the loom and approved against a woven proof standard rather than a screen mockup; thread and ink colours are matched to the customer’s written colour specification, which is established with the customer where none exists and held on file so that subsequent runs and future seasons match exactly; institutional stripe patterns (sequence, widths, colours and construction) are recorded and re-woven identically, with changes made only on the customer’s written instruction; fixture, term-start and season delivery dates are stated in writing at quote time and orders that cannot meet a stated date are declined rather than accepted; knitted scarves carry branding sized honestly for knit texture, with detailed crests recommended toward the woven construction; printed dress scarves are identified as single-faced and recommended only for roles where that construction suits the wear; and club shop and retail programme customers receive staged season deliveries with midseason top-ups produced to the held specification and honest post-season sell-through reporting.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.